State Farm® Insurance Agent Cheryl Kelly

"This office is very caring regarding me as a person. They are quick to respond to questions and claims. It is true, they are everything you want in a good neighbor. Cheryl, Lisa and others are excellent. The customer service has been proven to be outstanding. Roof, tornado, roadside service, hospital income yes, they were there for me."

"I was 30 year AAA Vehicle Insurance and reached out to bundle a new Homeowner Insurance. AAA quote did not cover the value of the home and more importantly I was sent to voicemail over and over again, did not know how to satisfy the underwriters - I was unable to get resolved. One week prior to home closure, I reached out to State Farm and within 24 hours obtain sufficient Homeowners Insurance bundled with vehicle insurance. Someone answered the phone every time and was very friendly. I also received a lovely house-warming gift! Thank you, State Farm."

"Started out great. They change things in mid policy without notifying you. Agents/reps have no clue about anything. They tell you one thing then the total opposite happens. Ask about switching agents and they stated it was because we were unhappy with the rates. Incorrect. Unhappy about the amount changes mid policy that had nothing to do with rate changes with no notice and lack of communication within that office. I have emails to show just how wishy washy this particular office is. Sad really because they were so great to work with the first 6 months. Update: my language use was not even close to horrible. Your office kept making changes without notification. Now my minor child who is on my policy still has his billing info and update info with your office, but only my portion of the policy was transferred to the other office? Now I have to wait for a phone call and reset up all his billing and payment info and basically redo the policy. What kind of sense does that make? That's the most ridiculous thing. But hey, I still got all that proof so they know how absurd your particular office is. Guess what? I haven't had to call this office every other day. They apparently know what they are doing."

"Lisa has been a wonderful person to work with! She made our transition from another insurance company to State Farm so smooth and was available for all our questions. We’re happy to be customers of State Farm and I’m confident that Lisa will continue to do a fantastic job taking care of our insurance needs."

"After calling in December 2021 to cancel my service starting when I moved out of state in January 2022 they continued charging my bank account for months without my consent. I alerted them to this and was told I would get a full refund by a mailed check. I never received that. I called to alert them of this and was told it was in the mail. Still never came. After months of this back and forth I was then told I would only get 1 month refunded because the person I notified of my cancelation did not close my account properly and I couldn't prove it was closed even though I had a call log and was no longer I'm the state. Never got a check for one month refund either. I called again to find out what was going on. They told me "that's weird, we'll look into it, and call you back". They never got back to me. I am not sure what to do now. It's not even about the money at this point. I was with them for over a decade and never.missed a payment. Now I can't get any clarity on what is going on and when I'm getting a refund. I am very disappointed. If you go with them make sure you only communicate by email. Otherwise they'll steal your money and blow you off."